REFUND POLICY
At Vigor8, we build tools that are designed to last. We stand behind every product we sell and want you to shop with complete confidence.
That's why every V8 Essential is backed by our 100 Day Money Back Guarantee.
If you're not completely satisfied, we'll make it right.
100 DAY MONEY BACK GUARANTEE
We genuinely believe you'll love your V8 Essential.
Take your time using it around the home, garage or workshop. If, within 100 days of receiving your order, you decide it's not the right fit for you, simply contact our support team and we'll arrange a return.
Once your returned item has been received and inspected, we'll process a full refund to your original payment method.
HOW TO REQUEST A RETURN
Starting a return is easy.
Simply email us at admin@vigor8.com.au with:
- Your order number
- A brief reason for your return
Our team will respond with simple return instructions.
Please don't send items back without contacting us first, as we won't be able to identify your return.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, faulty, or you've received the wrong item, please contact us as soon as possible.
We'll organise a replacement or refund as quickly as possible, at no additional cost to you.
RETURN CONDITIONS
If your order arrives damaged, faulty, or you've received the wrong item, please contact us as soon as possible.
We'll organise a replacement or refund as quickly as possible, at no additional cost to you.
REFUNDS
Once your return has been received and inspected, your refund will be processed to your original payment method.
Most refunds are completed within 3–5 business days, although your bank may take a little longer to process the transaction.
EXCHANGES
Need a different product?
The quickest option is to place a new order once your return has been approved. This ensures you receive your replacement without unnecessary delays.
NEED HELP?
Our Australian support team is always happy to help.
admin@vigor8.com.au
Whether you have a question about your order, your product, or our guarantee, we'll do our best to get back to you as quickly as possible.
